9 min read
I Replaced My CRM in a Single Afternoon — And I Think You Will Too
After 23 years working with enterprise CRM platforms, I built a custom AI-native replacement in a single afternoon. Here's why the SaaS model is about to change forever.
Mark Smith · AI Strategist · Microsoft MVP
Helping people build practical AI skill in the Intelligence Age
Principal AI Strategist at Cloverbase. Microsoft MVP since 2012. Co-author of Microsoft 365 Copilot Adoption. Host of the Microsoft Innovation Podcast with 800+ episodes.
Recent posts
View all8 min read
AI Agents Getting the Date Wrong? Timezone Configuration in OpenCLAW
AI agents have no internal clock. When they run on UTC servers but you're hours ahead, they get dates wrong. Here's a 4-layer fix that works end-to-end.
8 min read
Why I Built My Own Model Routing Engine
How I replaced static model assignments with an autonomous routing engine, shadow testing pipeline, and live dashboard for a 25-agent orchestration platform.
5 min read
Stop searching. Start conversing: how to build real AI skill
Build real AI skill with conversation, not one-shot queries. Use five prompts a day, custom instructions, and voice and vision to improve results.
4 min read
The project economy looks like the movies
Work is shifting from jobs to projects. Like filmmaking, teams assemble for a clear outcome, deliver, then disband.
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