Dynamics 365 is not a new technology per se, as it was created on the shoulders of Dynamics CRM, which is built on the shoulders of Microsoft CRM. There is a history dating back to 2003 of multiple iterations over time resulting the current product we have, Microsoft Dynamics 365.

Is Microsoft Dynamics CRM is best for you? What exactly is Microsoft Dynamics CRM?Microsoft Customer Relationship Management, CRM is not a new technology. In fact, it's been around since the early 1970s.

The following is a list of resources if you are planning on sitting your Microsoft Dynamics CRM 2016 Exams. As more information becomes available, I will update this post.

WalkMe for Microsoft Dynamics CRM is a great tool to help user adoption and on boarding to your Dynamics CRM environment.

WennSoft Evolution, built on Microsoft Dynamics CRM, gives you complete field service management as well as industry-leading customer relationship management. All in one easy-to-use solution.

Cincom Acquire combines Cincom’s vertical industry expertise with the powerful Microsoft Dynamics CRM.

Unlock the full web potential of ­Microsoft Dynamics CRM with web portals by ADXstudios.

The following is a list of resources if you are planning on sitting your Microsoft Dynamics 2015 Exams. As more information becomes available I will update this post.

With the CRM Online Spring `14 release of Dynamics CRM we can now start using the all NEW Unified Service Desk (USD). This is an exciting step forward for Microsoft Dynamics CRM. I have been with many customers over the past week that have shown great interest for this solution and how is will allow traditional call centers to be transformed into multichannel contact centers.

The following is a list of resources if you are planning on sitting your Microsoft Dynamics CRM 2013 Exams. As more information becomes available I will update this post.

Recently at Convergence 2013, the Microsoft Dynamics CRM team announced their acquisition of Swiss company Netbreeze. This post is based on my research and includes information about Netbreeze before it was acquired by Microsoft.